Due to current COVID-19 lock-downs our postal service trips are limited to one trip a week. We live on a farm and transport our packages to the nearest Post Office which has limited opening hours on weekdays only.
All packages are sent via Australia Post. Updates to Australia Post services are here.
Domestic (Australia only) Shipping
Our Domestic (Australia only) packages are sent Express Post fully insured with tracking and signature required on delivery.
Please note that Australia Post is NOT asking you to sign for items during COVID-19. We still pay for this service, and Australia Post provides photographs of where items are left.
Our International packages are sent fully insured Standard Shipping with tracking and signature required on delivery.
Due to global shipping delays, we are currently experiencing longer than normal delays for the US and Europe.
UK deliveries are currently without delay (2-3 weeks).
We cover the extra shipping costs regardless what option you chose at checkout - this means we have taken every step we can to ensure that your unique, one off piece arrives to you.
We will continue to monitor shipping from this end.
Expect that some packages may require pick-up from post offices - as many states have cancelled signature on delivery.
If you have purchased a ready to ship piece, it will shipped within 7 business days.
Other Shipping options
Please ask if you would like a quote for International Express Shipping rates.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. Charleys Forest Silver is not responsible for delays due to customs.
If you have any questions don't hesitate to contact us.
Thank you for your patience and know it will be worth the wait!